|
|
|
|
Frequently Asked Questions |
| Question - Do you have all makers in all sizes? |
| Answer - Unfortunately no. If you work out the maths there are 4 standard Freed shoes, 5 width fittings, 20 sizes and about 30 makers. To keep one of each possible combination in stock would result in 12,000 pairs of shoes. Most people ordering makers will take a minimum of 3 pairs at a time, this would equate to 36,000 pairs of shoes. This assumes that no one would order the same size/maker before the previous order could be replaced and does not take into consideration special masurements. |
| Question - How long does it take for shoes to be despatched? |
| Answer - If shoes are in stock they will be despatched immediately. If not, we will check with Freed whether they have them and, if so, they are normally with us within 24/48 hours. If not, the shoes will have to be made and this timescale depends on the maker requested (see Makers page for timescales) and how busy the maker is. We will always advise the approximate timescale as best we can at the time of order. However,be aware that should the maker be off work for sickness or holidays then this can cause a further delay. |
| Question - Why does it cost £3 extra for shoes to be made? |
| Answer - Freed levy an additional charge for special maker shoes. Generally, when they supply us with Pointe shoes we have no control of the maker provided. Shoes that are classed as stock shoes by them are the surplus shoes being made by makers although they do ensure that even the most popular makers produce some stock shoes to ensure their shoes are available to all dancers. It is more costly for a maker to manufacture small batches of shoes specifically for individual dancers than in bulk. |
| Question - I don't live in the UK, can you supply me and will there be any extra costs? |
|
Answer - Provided we have a delivery service available to your part of the world then we can supply you. We charge for the cost of the product and shipping to a specified address. Most countries will have some form of import controls in place so please be aware that you may incur additional duty depending on your country and order value. Please check locally the conditions in place to ensure shoes can be ordered in the most cost effective manner. In many countries orders up to a certain value are exempt from import duty so by ensuring the quantity of shoes purchased does not exceed this can avoid any further costs. If you are in the USA then normally you can bring in goods to the value of 200$ free of duty. More information |
|
|
|
 |
|